Field Support Specialist

  • Full Time
  • permanent
  • London

Barron McCann

Job description

Field Support Specialist.

Barron McCann Ltd is an independent IT service provider offering a range of IT support services, from help desk through to rapid response on sight repair and maintenance; our customers are some of the most prestigious names on the high street.

Main Duties and responsibilities:

  • Carry out technical site visits as required for repairs on IT equipment
  • Diagnose and carry out structured cabling or WiFi Fault repairs
  • Attend fault calls where the local engineer does not have the required skill set
  • Attend escalated break-fix and problem calls
  • Diagnose and/or repair faults to component level, or whole unit replacement where required
  • Conduct site surveys for WiFi installation and planned upgrades
  • Planned and regular maintenance of all on site equipment
  • Responsible for advice to employed engineer’s queries
  • Coaching and mentoring individual engineers to improve technical and soft skills
  • Responsible for ensuring all knowledge is current and up to date, and responsible for introducing new processes and equipment as required
  • The ability to have technical conversations and effectively challenge and question to ensure the correct outcome
  • Provide support for engineer’s development plans to improve their capabilities
  • Be prepared and available to undertake any relevant training as required
  • Provide a timely, polite and effective service
  • Provide on-call cover during evenings and weekends on a rotational basis
  • There is a requirement to work at various heights, therefore, the ability to carry out work using ladders, and other such equipment is a requirement

Skills, Knowledge & Experience:

Essential:

  • Experienceof maintaining and installing EPoS equipment
  • Detailed knowledge of computer hardware (EPoS, PC’s, IP networks, WiFi networks and Service Hardware)
  • Planning and organisational skills; able to establish efficient and appropriate plans, and adapt quickly and effectively too unexpected changes
  • Customer service; understands and responds to customer needs (internal and external), and exceeds expectations where possible
  • Communication and team working; work co-operatively with others to achieve a common goal, and communicate information in a clear, concise and accurate manner
  • Problem solving and decision making; analyse information appropriately in order to find the best solution, and take a balanced view to reach logical conclusions and make relevant decisions.
  • Commercial and organisational focus; demonstrate an understanding of overall business and commercial issues facing the company
  • Commitment to results; committed to obtaining results through taking responsibility, demonstrating a positive attitude and ensuring quality

Desired:

  • Previous experience of working within a mobile workforce
  • Proficient in the use of Microsoft Office software
  • Ability to quickly learn new software packages
  • Due to the nature of the work, out of hours work will be required
  • Extensive travelling within the area is required
  • Occasional overnight stays
  • Full UK driving license

Job Types: Full-time, Permanent

Benefits:

  • Discounted or free food
  • On-site parking
  • Sick pay

Schedule:

  • Weekend availability

Ability to commute/relocate:

  • London, Greater London: reliably commute or plan to relocate before starting work (required)

Work Location: On the road