Field Support Specialist

  • Full Time
  • Belfast

Barron McCann Ltd is an independent IT Service provider offering a range of IT support services from help desk through to rapid response on-site repair and maintenance; our customers are some of the most prestigious names on the high street.

MAIN DUTIES AND RESPONSIBILITIES

  • Carry out technical site visits as required for repairs on IT equipment
  • Diagnose & carry out structured cabling or WIFI fault repairs
  • Attend fault calls where the local engineer doesn’t have the required skill set
  • Attend escalated break-fix and problem calls
  • Diagnose and/or repair faults to component level, or whole unit replacement where required
  • Conduct Site Surveys for WIFI installation and planned upgrades
  • Planned and regular maintenance of all on-site equipment
  • Responsible for providing technical advice to employed engineer’s queries
  • Coaching and mentoring individual engineers to improve technical and soft skills
  • Responsible for ensuring all knowledge is current and up-to-date and responsible for introducing new processes and equipment as required
  • The ability to have technical conversations and effectively challenge and question to ensure the correct outcome
  • Provide support for engineer’s development plans to improve their capabilities
  • Be prepared and available to undertake any relevant training as required
  • Provide a timely, polite and efficient service
  • Provide on-call cover during evenings and weekends on a rotational basis
  • There is a requirement to work at various heights, therefore the ability to carry out work using ladders and other such equipment is a requirement

 

SKILLS, KNOWLEDGE & EXPERIENCE

 Essential

  • Experience of maintaining and installing EPoS equipment
  • Detailed knowledge of computer hardware (EPoS, PC’s, PC peripherals, IP networks, WIFI networks and Server Hardware)
  • Planning and organisational skills; able to establish efficient and appropriate plans and adapt quickly and effectively to unexpected changes
  • Customer service; understands and responds to customer needs (internal and external) and exceeds expectations where possible.
  • Communication and team working; works co-operatively with others to achieve a common goal and communicates information in a clear, concise and accurate manner
  • Problem solving and decision making; analyses information appropriately in order to find best solutions and takes a balanced view to reach logical conclusions and make relevant decisions
  • Commercial and organisational focus; demonstrates understanding of overall business and commercial issues facing company
  • Commitment to results; is committed to obtaining results through taking responsibility, demonstrating a positive attitude and ensuring quality
  •  Previous experience of working within a mobile workforce
  • Proficient in the use of Microsoft Office software
  • Ability to quickly learn new software packages
  • Due to the nature of the work, out of hours working will be required
  • Extensive travelling within the area is required
  • Occasional overnight stays
  • Full UK driving licence is essential

 

If you are interested, please apply in writing with a current CV and salary expectations.