IT Repair Team Leader

  • Full Time
  • Derby

Some of the biggest businesses and most prestigious retailers around rely on us to repair and maintain their IT systems/equipment and provide EPOS and back office support including a fully equipped Disaster Recovery suite, based right here in Derby. We now have an exciting opportunity within our Workshop Area for a highly competent Team Leader to join our current team based at the Derby office and reporting to the Workshop Manager.

Daily duties include:

To ensure all priority and non-priority jobs are allocated to the correct engineer with the relevant skill sets.

· To work with all company employees to increase engagement through effective and positive relationship building. Supporting management and staff to drive initiatives through to completion in-line with business objectives.

· To be assertive, capable and able to oversee the expertise of the workshop through a coaching and blended learning approach. Ensuring correct procedures are followed and implemented; driving productivity and quality

· Report the performance and activities of your immediate area through daily meeting with the Workshop Manager and other team leaders.

· Develop morale and promote a professional, committed approach generating a positive team spirit.

· To hold regular meetings with their team members in order to update and receive suggestions to further improve the overall contribution of the area, performing quarterly PIP’s meeting with each employee to drive individual development and engagement.

· Ensure cover is available for team members not at work due to sickness/holidays.

· To ensure their work areas are kept clean, organizing weekly clean-ups. Embracing 5S methodology.

· Report immediately any issues that may hinder progress or cause safety issues with the workshop.

· Work closely with account managers, purchasing and Technical support to drive effective working relationships and understanding.

Role:

  • To ensure all priority and non-priority jobs are allocated to the correct engineer with the relevant skill sets.
  • To work with all company employees to increase engagement through effective and positive relationship building. Supporting management and staff to drive initiatives through to completion in-line with business objectives.
  • To be assertive, capable and able to oversee the expertise of the workshop through a coaching and blended learning approach. Ensuring correct procedures are followed and implemented; driving productivity and quality
  • Report the performance and activities of your immediate area through daily meeting with the Workshop Manager and other team leaders.
  • Develop morale and promote a professional, committed approach generating a positive team spirit.
  • To hold regular meetings with their team members in order to update and receive suggestions to further improve the overall contribution of the area, performing quarterly PIP’s meeting with each employee to drive individual development and engagement.
  • Ensure cover is available for team members not at work due to sickness/holidays.
  • To ensure their work areas are kept clean, organizing weekly clean-ups. Embracing 5S methodology.
  • Report immediately any issues that may hinder progress or cause safety issues with the workshop.
  • Work closely with account managers, purchasing and Technical support to drive effective working relationships and understanding.

Quality Assurance:

  • To ensure the correct work procedures are followed and all work is completed to the highest possible standard. Ensuring that quality issues and processing defects are appropriately identified, documented and tracked through to resolution…
  • Quality assurance of teams with training interventions and information releases to support increased effectiveness of their reports.
  • Identify infringements of company rules and a regulation, and address through to resolution.

Stock:

  • Perform area stock take activities in line with company requirements.
  • To ensure all priority and non-priority jobs are allocated to the correct engineer with the relevant skill sets and being driven to completion.
  • Oversee area WIP ensuring that current WIP is correct, ensuring that redundant stock is removed and disposed of in line with the company’s requirements.