Retail Assist, a leading provider of IT support services, is thrilled to announce its latest partnership with Papa Johns. With circa 470 sites across the UK, Papa Johns has chosen Retail Assist in collaboration with Barron McCann, to provide comprehensive IT Help Desk and Field Maintenance Support, ensuring seamless operations across their estate.
Launched in January 2024, Retail Assist provide IT helpdesk services, perfectly catered to Papa Johns’ unique requirements including first and second-line support, proactive monitoring of critical systems within stores, and management of hardware and software issues. With extended support hours from 09:00 to 00:00, seven days a week, Retail Assist deliver exceptional response levels to Papa Johns’ corporate and franchise locations.
Papa Johns representatives including, Vice President of International Technology, Rob Beattie, Director of Market Activation and International, Jon Blagg, and Service Director UK Technology and Digital, Wayne MacDonald, recently visited Retail Assist’s Nottingham office to witness the excellent support in action. They were impressed by Retail Assist’s swift response times, outstanding performance against KPIs, and dedication to providing exceptional service.
“We chose Retail Assist and Barron McCann for their reputation of excellence and dedication to customer satisfaction,” said Rob Beattie, Vice President of International Technology at Papa Johns. “Their proactive approach and personalised support have already made a significant difference to our operations. We look forward to a long and successful partnership.”
Since partnering with Retail Assist, the service delivered has far exceeded Papa Johns’ expectations, thanks to a structured and thorough transition designed to enhance value from day one. To date, Retail Assist’s average call response time has been just 26 seconds across 4000+ contacts. With the ability to log and review incidents through Retail Assist’s customer portal, Papa Johns has full transparency and confidence that their issues will be resolved promptly and effectively.
Retail Assist is supporting Papa Johns in partnership with Barron McCann Limited, who are providing responsive field maintenance support with a 4-hour response capability for the most critical issues. After a seamless transition and implementation of Barron McCann’s intelligent reporting function, Papa Johns now has visibility and insight into their IT asset stock levels, resulting in optimised resource allocation and improved operational efficiency.
“We are thrilled to welcome Papa Johns to our growing family of clients,” said Kevin Greathead, Managing Director of Retail Assist. “Our expertise in supporting different sectors, coupled with our commitment to high availability services, makes us the ideal partner for Papa Johns as they continue to expand and innovate in the competitive hospitality market.”
This exciting new partnership follows the recent announcement of Retail Assist’s integration into the Barron McCann family of companies. This collaboration validates the benefits that can be gained from a quality driven, end-to-end value proposition, and an exciting insight into future ventures for the Barron McCann group.
