EPoS Field Engineer

Barron McCann

Job description

Barron McCann Ltd is an independent IT Service provider offering a range of award-winning EPoS & IT support services from help desk through to rapid response on-site repair and maintenance; our customers are some of the most prestigious names within Retail, Hospitality and Banking. We have an excellent reputation for great service and are now expanding our operations seeking enthusiastic technically minded individuals to join us as Field Service Engineers.

As a member of our team, you will be based in the field. You will benefit from a Company Car, monthly bonus, Fuel Card, full uniform plus additional Company benefits and overtime.

As a Field Service Engineer, you will attend Customer sites ensuring that allocated calls are handled professionally and efficiently whilst resolving them in a timely manner, providing great service as an ambassador for our company.

Field Service Engineer responsibilities will include:

  • Repair, service and installation of various IT hardware/ EPoS systems
  • Planned and regular maintenance of all on-site equipment.
  • Provide support and training to Customer as and when required.
  • Provide exemplary levels of customer service

The ideal candidate will have:

  • Experience in a field-based customer service engineering role, ideally in the Retail, Hospitality or Leisure industry.
  • Excellent communication skills (written and verbal)
  • Experience and knowledge of maintaining and installing EPoS equipment
  • PC literate (all MS Office suite) and aptitude to pick up new software packages quickly.

Due to the nature of this role, it is essential that applicants have a full UK driver’s license.